If your planning on getting something as a gift make sure you give yourself enough cushion, and hope you don’t run into any issues with shipping or quality. You’re definitely getting what you (at the end of the day) over pay for with this company, and Customer Service is not very effective in changing that. it is and the order is still “Processing”. I sent another mail asking for an update, and received a response stating that the order would be sent out on. It has now been another week… and the order is still “Processing”. Their response was they would put a rush on the order, and send an email once it has shipped. did it state they would not be processing ANY orders for over 2 weeks during this period. I asked where on their site, emails, ordering process, etc. I reached out to customer service and they explained the processing and shipping breakdown (which I had already expressed my understanding to), and then that it was Chinese New Year (which started on ) and they are on Holiday. As of the order was still listed as “Processing”. This was purchased on, 7-9 day processing, with 3 day shipping. They offered a discount which was fine, and I purchased a replacement. They then refused to fix the ring, stating it was now over the 1-year warranty. I sent the ring in and they replaced the missing stone (which took almost a month each time, equaling over 1/3 of the year), but then the large stone chipped. Received a ring, and in less than 1 year had multiple small stones fall out of the setting.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |